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Our Hours

Our team is ready to answer any questions you have about your loan transfer.

MON-FRI: 5AM – 8PM PST

SAT-SUN: 5AM-2PM

Contact Us by Phone

Customer Service: (877) 854-5688

Customer Service Business Hours (Pacific Time)

Contact Us by Email

Complaint:
[email protected]

Credit Dispute: 
[email protected]

Title Concern: 
[email protected]


Contact Us by Mail

Customer Care   
Westlake Portfolio Management
P.O. Box 76809
Los Angeles, CA 90054-0809
Customer Care
This includes complaints, credit disputes, title concerns, general customer service mail. Payments should not be mailed to this mailbox.

Payment Mailing Address  
Westlake Portfolio Management
P.O. Box 847405
Los Angeles, CA 90084-7405
Payment Mailing Address
Please make checks payable to Westlake Portfolio Management and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.

Monthly Payment Mailing Address via Overnight / Express Mail  
Westlake Portfolio Management
ATTN: LBX #847405
3440 Flair Drive
El Monte, CA 91731
Overnight / Express Mail
Mail any monthly payment, payoff, insurance related payment that is sent via Fedex, UPS, or certified mail needing a signature upon delivery. Please make sure account number is written on the check.

QUESTIONS & CONCERNS

For Loan Customers

For all Westlake Portfolio Management questions, please login and use the WPM: MY ACCOUNT contact form. For security purposes, we cannot answer loan questions using the general form below. Go to WPM: MY ACCOUNT

For California Residents:

California Consumer Privacy Act (CCPA)

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