Our Hours

Our team is ready to answer any questions you have about your loan transfer.

MON-FRI: 5AM – 8PM PST

SAT-SUN: 5AM-2PM

Contact Us by Phone

Customer Service: (877) 854-1898

Customer Service Business Hours (Pacific Time)

Contact Us by Email

Contact Us by Mail

Customer Care     

Westlake Portfolio Management
P.O. Box 76809
Los Angeles, CA 90054-0809 × Customer Care
This includes complaints, credit disputes, title concerns, general customer service mail. Payments should not be mailed to this mailbox.

Payment Mailing Address   

Westlake Portfolio Management
P.O. Box 847405
Los Angeles, CA 90084-7405 × Payment Mailing Address
Please make checks payable to Westlake Portfolio Management and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.

Monthly Payment Mailing Address via Overnight / Express Mail   

Westlake Portfolio Management
ATTN: LBX #847405
3440 Flair Drive
El Monte, CA 91731 × Overnight / Express Mail
Mail any monthly payment, payoff, insurance related payment that is sent via Fedex, UPS, or certified mail needing a signature upon delivery. Please make sure account number is written on the check.

Payoffs via Standard US Mail 

Westlake Portfolio Management
P.O. Box 847412
Los Angeles, CA 90054-0807

Payoffs via Overnight/Express Mail

Westlake Portfolio Management
ATTN: LBX #847412
3440 Flair Drive
El Monte, CA 91731

Insurance Related Payments via Standard US Mail

Westlake Portfolio Management
P.O. Box 847412
Los Angeles, CA 90054-0807

Insurance Related Payments via Overnight / Express Mail

Westlake Portfolio Management
ATTN: LBX #847412
3440 Flair Drive
El Monte, CA 91731

QUESTIONS & CONCERNS

For Loan Customers

For all Westlake Portfolio Management questions, please login and use the WPM: MY ACCOUNT contact form. For security purposes, we cannot answer loan questions using the general form below. Go to WPM: MY ACCOUNT

For California Residents:

California Consumer Privacy Act (CCPA)

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