Our Hours
Our team is ready to answer any questions you have about your loan transfer.
MON-FRI: 5AM – 8PM PST
SAT-SUN: 5AM-2PM
Contact Us by Phone
Customer Service: (877) 854-1898
Customer Service Business Hours (Pacific Time)
Contact Us by Email
Complaint:
wpmCustomerCare@wpmservicing.com
Credit Dispute:
CreditBureaus@wpmservicing.com
Title Concern:
wpmcustomerservice@wpmservicing.com
Contact Us by Mail
Customer Care
Westlake Portfolio Management
P.O. Box 76809
Los Angeles, CA 90054-0809
Customer Care
This includes complaints, credit disputes, title concerns, general customer service mail. Payments should not be mailed to this mailbox.
Payment Mailing Address
Westlake Portfolio Management
P.O. Box 847405
Los Angeles, CA 90084-7405
Payment Mailing Address
Please make checks payable to Westlake Portfolio Management and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.
Monthly Payment Mailing Address via Overnight / Express Mail
Westlake Portfolio Management
ATTN: LBX #847405
3440 Flair Drive
El Monte, CA 91731
Overnight / Express Mail
Mail any monthly payment, payoff, insurance related payment that is sent via Fedex, UPS, or certified mail needing a signature upon delivery. Please make sure account number is written on the check.
Payoffs via Standard US Mail
Westlake Portfolio Management
P.O. Box 847412
Los Angeles, CA 90054-0807
Payoffs via Overnight/Express Mail
Westlake Portfolio Management
ATTN: LBX #847412
3440 Flair Drive
El Monte, CA 91731
Insurance Related Payments via Standard US Mail
Westlake Portfolio Management
P.O. Box 847412
Los Angeles, CA 90054-0807
Insurance Related Payments via Overnight / Express Mail
Westlake Portfolio Management
ATTN: LBX #847412
3440 Flair Drive
El Monte, CA 91731
QUESTIONS & CONCERNS
For Loan Customers
For all Westlake Portfolio Management questions, please login and use the WPM: MY ACCOUNT contact form. For security purposes, we cannot answer loan questions using the general form below. Go to WPM: MY ACCOUNT
For California Residents: