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Contact Us

Contact Info

Customer Service: (877) 854-5688

Customer Care

Contact Us by Email

[email protected]

Credit Dispute: 
[email protected]

Title Concern: 
[email protected]

Contact Us by Mail

Customer Care   
Westlake Portfolio Management
P.O. Box 76809
Los Angeles, CA 90054-0809
Customer Care
This includes complaints, credit disputes, title concerns, general customer service mail. Payments should not be mailed to this mailbox.

Payment Mailing Address  
Westlake Portfolio Management
P.O. Box 847405
Los Angeles, CA 90084-7405
Payment Mailing Address
Please make checks payable to Westlake Portfolio Management and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.

Overnight / Express Mail  
Lockbox Services 847405
ATTN: Westlake Portfolio Management
3440 Flair Drive
El Monte, CA 91731
Overnight / Express Mail
Mail any monthly payment, payoff, insurance related payment that is sent via Fedex, UPS, or certified mail needing a signature upon delivery. Please make sure account number is written on the check.

Customer Service Business Hours (Pacific Time)

Monday – Friday: 5:00am – 8:00pm Saturday and Sunday: 5:00am – 2:00pm




For Loan Customers

For all Westlake Portfolio Management questions, please login and use the WPM: MY ACCOUNT contact form. For security purposes, we cannot answer loan questions using the general form below.


For California Residents:

California Consumer Privacy Act (CCPA)